Shipping policy

Shipping & Returns Policy

Processing Times

Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving payment confirmation. During high-demand periods or promotional events, processing times may be extended, and customers will be notified of any delays.

Shipping Rates

Base shipping rates apply only to Canada and the United States. All shipping costs are calculated at checkout based on your location and order size. Fees and thresholds vary by country and are subject to change.

Delivery Times
Please note that all shipping timeframes provided are estimates and are intended as guidelines only. We are not responsible for delays caused by shipping carriers, customs processes, weather conditions, or other factors beyond our control. Delivery dates cannot be guaranteed, and actual transit times may vary.

Customs & Import Fees: STheSimba (Simba Perez) is not responsible for any customs duties, taxes, or additional import fees—these are the buyer’s responsibility.

Shipping for Original Paintings

All original paintings are shipped as rolled canvas in a protective shipping tube. If you would like your painting stretched and framed, please email us to inquire—additional fees will apply, and shipping costs will increase.

All Sales Final: No returns, refunds, or exchanges on purchased artwork or items.